Building Bridges Through Communication Logo in Frisco TX

Website Privacy Policy

This Website Privacy Policy describes how Building Bridges Through Communication (“BBTC”, “we,” “us,” or “our”) collects, uses, shares, and protects the personal information of visitors to our website www.arrowhousecounseling.com (the “Site”). This Policy is intended to comply with the Texas Data Privacy and Security Act (TDPSA) and other applicable privacy laws.
This Website Privacy Policy is distinct from our HIPAA Notice of Privacy Practices, which describes how we handle Protected Health Information (PHI) in the course of providing our services.

1. Information We Collect

We may collect the following categories of personal information through your use of our Site:

  • Information You Provide Directly:
    • Contact Information: Such as your name, email address, phone number, and mailing address when you fill out a contact form, request an appointment, or subscribe to our newsletter.
    • Communications: When you contact us with inquiries or provide feedback.
  • Information Collected Automatically:
    • Usage Data: Information about your interaction with our Site, such as your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the dates and times of your visits.
    • Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your Browse activities on our Site. For more information, please see our Cookie Notice Policy.
  • Sensitive Personal Information (as defined by TDPSA):
    • We generally do not intend to collect sensitive personal information (such as racial or ethnic origin, religious beliefs, health diagnosis, sexual orientation, or citizenship or immigration status) through this website’s general contact forms or Browse.
    • If you voluntarily provide sensitive personal information through a general website form, you consent to its collection for the purpose for which it was provided.
    • Note: Information provided by existing or prospective clients through secure patient portals or for the purpose of seeking mental health services falls under our HIPAA Notice of Privacy Practices and is treated with the highest level of confidentiality.
2. How We Use Your Information

We may use the personal information we collect for the following purposes:

  • To Provide and Improve Our Services:
    • To respond to your inquiries and appointment requests.
    • To send you information you have requested, such as newsletters or practice updates (with your consent where required).
    • To operate, maintain, and improve our Site, including analyzing Site usage to enhance user experience.
    • To personalize your experience on our Site.
  • For Communication:
    • To communicate with you about your inquiries or our services.
    • To send administrative information, such as updates to our terms, conditions, and policies.
  • For Security and Legal Compliance:
    • To protect the security and integrity of our Site.
    • To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
    • To enforce our Terms and Conditions.
    • To detect, prevent, or otherwise address fraud, security, or technical issues.

We will not process your personal information for purposes that are not reasonably necessary for, or compatible with, the disclosed purposes, without your consent where required by law.

2. How We Share Your Information

We do not “sell” your personal information as the term “sell” is defined by the TDPSA (e.g., sharing personal information for monetary or other valuable consideration).

We may share your personal information with the following categories of third parties:

  • Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as website hosting, data analytics, email delivery, IT services, and marketing assistance. These service providers are contractually obligated to protect your information and are restricted from using it for any other purpose.
  • Legal Authorities: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
    • Comply with a legal obligation or a court order.
    • Protect and defend our rights or property.
    • Prevent or investigate possible wrongdoing in connection with the Site.
    • Protect the personal safety of users of the Site or the public.
  • Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, your personal information may be transferred as part of the transaction, subject to appropriate confidentiality measures.

We will only share your personal information with third parties for the purposes described in this Privacy Policy or as otherwise disclosed to you at the time of collection, with your consent where required. We take reasonable steps to ensure that third parties who process your personal data on our behalf provide an adequate level of protection.

4. Your Privacy Rights Under TDPSA

As a Texas resident, you have certain rights regarding your personal information, subject to certain exceptions:

  • Right to Access/Know: You have the right to request confirmation of whether we are processing your personal information and to access that personal information, including the categories of personal data we have collected, the sources from which it was collected, the purposes for collecting it, and the categories of third parties with whom we have shared it.
  • Right to Correct Inaccuracies: You have the right to request that we correct inaccuracies in your personal information.
  • Right to Delete: You have the right to request that we delete personal information we have collected from or about you.
  • Right to Portability: You have the right to obtain a copy of your personal information in a portable and, to the extent technically feasible, readily usable format.
  • Right to Opt-Out of Certain Processing:
    • Targeted Advertising: You have the right to opt-out of the processing of your personal information for targeted advertising.
    • Sale of Personal Data: As stated, we do not currently “sell” personal data as defined by TDPSA. If this changes, we will update this policy and provide you with an opt-out mechanism.
    • Profiling: You have the right to opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. Arrow House Counseling does not participate in profiling.

Exercising Your Rights: To exercise any of these rights, please contact us using the information provided in the “Contact Information” section below. We will respond to your request within 45 days of receipt, though this period may be extended once by an additional 45 days when reasonably necessary, and we will inform you of any such extension. We will verify your request using the information associated with your account or by requesting additional information to confirm your identity. You may also designate an authorized agent to make a request on your behalf.

Right to Non-Discrimination: We will not discriminate against you for exercising any of your TDPSA rights.

Appeals: If we deny your request, you may appeal our decision by contacting us as described in the “Contact Information” section. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions, within 60 days of receipt of an appeal. If the appeal is denied, we will also provide you with a method for contacting the Texas Attorney General to submit a complaint.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet or email transmission is ever fully secure or error-free, so you should take special care in deciding what information you send to us via the Site.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, or as otherwise permitted or required by applicable law.

7. Children’s Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 through this Site. If we become aware that we have inadvertently collected personal information from a child under 13 without parental consent, we will take steps to delete such information. If you believe we might have any information from or about a child under 13 collected through this Site, please contact us.

8. Third-Party Links

Our Site may contain links to other websites not operated or controlled by us (“Third-Party Sites”). The information that you share with Third-Party Sites will be governed by the specific privacy policies and terms of service of the Third-Party Sites and not by this Privacy Policy. We do not endorse and are not responsible for the privacy practices of these Third-Party Sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the “Last Updated” date. We encourage you to review this Privacy Policy periodically. Your continued use of the Site after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

10. Contact Information

If you have any questions or concerns about our Privacy Policy or our privacy practices, please contact us at admin@buildingbridgestherapy.org or 469-634-6272.

Last Updated Date: June 9. 2025